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Many of our customers have specific questions about our professional cleaning services. Here are just a few of the frequently asked questions we hear at Jenny Can Cleaning.

  • How do I schedule a free estimate and cleaning?
    It is easy: Email Jenny at Text or call 330-704-1021 and speak to the Owner herself, Jenny. Message Jenny Can through Facebook. Jenny Can will assist you in setting up a time for a free estimate. Once you agree to the quote you receive, we will get you scheduled with one of our experienced teams.
  • What are Jenny Can work hours?
    Jenny Can maintains a Monday through Friday work schedule from 8:00 am – 5:00 pm.
  • What services does Jenny Can provide?
    Jenny Can is happy to provide residential services (one time, weekly, bi-weekly or once a month), small commercial offices, post constructions, apartment complexes and common areas, vacant and move in and move out cleans. You can update or change your cleaning plan to fit your budget and cleaning needs.
  • How do I prepare for my day of the cleaning?
    Whether it is a spring cleaning or a maintenance cleaning, we just ask that you pick up any clutter (toys, clothing or misc.), clean dishes and do laundry before we arrive. Following this request will help our Jenny Can crew and you to ensure all items are where they should be.
  • Do you provide the supplies?
    Jenny Can provides all the cleaning materials that is needed and we take them with us when we leave. If you have any preferences in regards to what you would like to use for cleaning, feel free to supply those items.
  • How many cleaners does Jenny Can send?
    Our team will consist of a team leader and one to two crew members. The team leader will be your main source of communication. Please see them with any questions or concerns. We work hard on sending the same crew all the time so they are able to learn your needs. This might change due to vacation time or sick time. You will be made aware of any changes prior to the appointment.
  • What time does the Jenny Can team arrive?
    While we would love to provide an exact time, we cannot because we give each home the attention it requires and most importantly, deserves. But we will provide each client with a window of arrival.
  • Will my home be inspected at every cleaning?
    At the end of your cleaning, our team leader will walk you through the house for you to inspect the work that was done. If you are unable to be home at the time of the cleaning, then please inspect when you get home and let us know how we did. The team leader will also inspect your home at every visit and consult with you if they believe anything outside your normal cleaning is needed. Jenny Can will send our Field Manager out for your first cleaning to come and introduce themselves and see if you have any questions or concerns as well.
  • What if I'm not happy with my cleaning?
    Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
  • What if I need to reschedule my service?
    Jenny Can understands that life is unpredictable. If you need to skip or reschedule a cleaning, we recommend that you call us 48 hours before your schedule service. We’ll do our best to accommodate all of our clients’ scheduling needs.
  • What if my cleaning service falls on a holiday?
    Jenny Can will reach out to you and we will do our best to get you scheduled around the holiday.
  • Do your housecleaners accept tips?
    While tips are not expected, they are allowed to accept them. They can be left at the time of the clean or when you pay online. We love that you want to show appreciation to our team.
  • How do I add an additional work on to my normal cleaning?
    Just by calling 330-704-1021 and informing Jenny of additional work you would like completed. Whether it is guest that are coming in and you need some extra work done or it is time for a spring clean. Just call and let us know what you are wanting and we can handle it from there.
  • How do I pay?
    Payments are due on the day of your scheduled service. We accept the following payments: cash, check, credit cards, venmo, cash app, zelle and online payment.
  • Am I liable for employment taxes, insurance or workers compensation?
    Jenny Can takes cares of all personal liability with regard to social security taxes and any work-related injuries. We are fully bonded and insured for our clients’ peace of mind.
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